Question 1

What is Microsoft Dynamics 365?

Accepted Answer

Microsoft Dynamics 365 is a suite of intelligent business applications that combines ERP and CRM capabilities to streamline operations, improve decision-making, and enhance customer experiences. It includes modules for finance, sales, customer service, supply chain, HR, and more.

Question 2

What are the benefits of using Microsoft Dynamics for my business?

Accepted Answer

Microsoft Dynamics helps your business by:
 • Automating core processes
 • Improving productivity through integrated tools
 • Offering real-time data and reporting
 • Enhancing customer engagement
 • Supporting scalable and industry-specific solutions

Question 3

Is Microsoft Dynamics 365 suitable for small or mid-sized businesses?

Accepted Answer

Yes. While Dynamics 365 is designed to support large enterprises, Business Central is a version tailored specifically for small to mid-sized businesses, offering all-in-one ERP capabilities with flexibility and scalability.

Question 4

Can Microsoft Dynamics integrate with our existing systems?

Accepted Answer

Absolutely. One of the strengths of Microsoft Dynamics is its high level of integration. RELA-TECH ensures smooth integration with your existing ERP, CRM, HRM, accounting, and third-party systems, including Microsoft 365, Power BI, and custom APIs.

Question 5

How long does a Microsoft Dynamics implementation take?

Accepted Answer

Implementation time varies depending on project complexity, size of the organization, and customization needs. A typical implementation may take anywhere from a few weeks to several months. We offer agile deployment strategies for faster time-to-value.

Question 6

What support does RELA-TECH offer after implementation?

Accepted Answer

RELA-TECH offers full post-implementation support, including:
 • System monitoring
 • Troubleshooting
 • Feature enhancements
 • Regular updates and patch management
 • User training and re-training

Question 7

Is Dynamics 365 available on the cloud?

Accepted Answer

Yes. Dynamics 365 is a cloud-first platform, but it also supports on-premise and hybrid deployment models. RELA-TECH helps you choose the best option based on your business needs and compliance requirements.

Question 8

How secure is Microsoft Dynamics?

Accepted Answer

Dynamics 365 is built on Microsoft Azure, offering enterprise-grade security with multi-layered protection, data encryption, access control, and compliance certifications such as GDPR, ISO, and HIPAA.

Question 9

Why should we choose RELA-TECH for Microsoft Dynamics implementation?

Accepted Answer

RELA-TECH offers proven expertise in implementing, customizing, and supporting Microsoft Dynamics 365 solutions, with a strong focus on business outcomes. Our team brings years of hands-on experience across industries like aviation, finance, manufacturing, and healthcare. 
We provide:
 • Business-first consulting
 • Tailored solution design
 • Industry-specific implementations
 • Dedicated support teams
 • Scalable pricing and flexible engagement models

Our goal is to deliver practical, results-driven solutions that align with your operations and support long-term digital transformation.

Question 10

What is staff augmentation?

Accepted Answer

Staff augmentation is the practice of adding external skilled professionals to your existing team to help meet project requirements, accelerate development, and manage workload peaks. These experts seamlessly integrate with your in-house team to support business goals.

Question 11

How does staff augmentation differ from outsourcing?

Accepted Answer

Unlike outsourcing, where an external team handles entire projects, staff augmentation provides you with skilled professionals who work as an extension of your own team. You maintain control over project management, while we supply the expertise.

Question 12

What types of roles can RELA-TECH provide through staff augmentation?

Accepted Answer

RELA-TECH offers a wide range of roles including developers (frontend, backend, full-stack), QA engineers, DevOps engineers, project managers, product managers, solution architects, business analysts, and more.

Question 13

How quickly can I scale my team?

Accepted Answer

RELA-TECH can help you scale your team rapidly, often the selection process is completed within a few days. Our large network of over 3,000 developers allows us to meet your staffing needs quickly, ensuring that project timelines are not delayed.

Question 14

Can augmented staff integrate with my existing team?

Accepted Answer

Yes! Our professionals seamlessly integrate with your existing teams, following your workflows, tools, and communication processes. This ensures smooth collaboration and alignment with your internal objectives.

Question 15

What industries do you provide staff augmentation for?

Accepted Answer

RELA-TECH offers staff augmentation services across various industries including healthcare, finance, retail, e-commerce, SaaS, and more. We tailor our solutions to meet the specific needs of each industry.

Question 16

How do you handle project confidentiality and data security?

Accepted Answer

We prioritize the confidentiality of your project and data. RELA-TECH follows strict security protocols, ensures that all staff sign non-disclosure agreements (NDAs), and complies with relevant industry standards to protect your intellectual property.

Question 17

What is the cost of staff augmentation services?

Accepted Answer

The cost of staff augmentation depends on the specific skills required, the length of the engagement, and the level of expertise. We offer flexible pricing models tailored to meet your budget and project requirements.

Question 18

How do I communicate with augmented staff members?

Accepted Answer

Our augmented staff members communicate seamlessly with your internal team using the same tools and practices you use. Regular check-ins, project updates, and collaboration sessions ensure alignment and transparency.

Question 19

What happens if the augmented staff member isn’t a good fit?

Accepted Answer

If the augmented staff member is not a good fit, RELA-TECH will work with you to find a replacement promptly. We are committed to providing the right professionals for your needs and ensuring a successful partnership.

Question 20

Can I hire the augmented staff permanently?

Accepted Answer

Yes, if you find an augmented team member who is a perfect fit, you can discuss options for permanent employment. RELA-TECH can assist with transitioning these professionals into full-time roles within your organization.

Question 21

How long does it typically take to develop a product?

Accepted Answer

Development timelines vary depending on the complexity of the project. On average, a product can take 3-6 months to go from concept to launch. We provide a detailed timeline based on your unique requirements.

Question 22

What role will we (the client) play in the development process?

Accepted Answer

Your input is essential. We involve you in each phase, from planning and prototyping to testing and feedback. Regular updates ensure you’re fully engaged in the process.

Question 23

Do you offer support after the product is launched?

Accepted Answer

Yes, we provide ongoing support to ensure the product runs smoothly post-launch, including updates, maintenance, and troubleshooting to address any issues.

Question 24

Will we own the source code and intellectual property for the product?

Accepted Answer

Yes, upon completion, you will own the source code and all associated IP, giving you full control over the product’s future development.

Question 25

What are DevOps and Cloud services?

Accepted Answer

DevOps is a combination of practices and tools that improve collaboration between development and operations teams, ensuring faster and more reliable software delivery. Cloud services involve deploying and managing applications on platforms like AWS, Azure, Google Cloud, and more, providing scalable and cost-effective infrastructure solutions.

Question 26

What services does RELA-TECH offer under DevOps and Cloud solutions?

Accepted Answer

We provide comprehensive services, including:

DevOps as a Service: A fully managed approach where our experts handle your CI/CD pipelines, cloud infrastructure, and system monitoring, ensuring optimal performance and reliability.
Dedicated DevOps Engineers: A flexible model where skilled engineers join your team to enhance processes, automate workflows, and manage infrastructure.

Question 27

How can RELA-TECH's DevOps solutions benefit my business?

Accepted Answer

Our solutions deliver:
Streamlined software development and deployment processes through automation and optimized CI/CD pipelines.
Scalable, secure, and cost-effective cloud solutions tailored to your business goals.
Access to the latest DevOps tools and technologies without the overhead of in-house resources.
Improved collaboration and efficiency through experienced professionals embedded in your team.

Question 28

Why choose RELA-TECH for DevOps services?

Accepted Answer

We combine technical excellence with a client-first approach, offering:
DevOps as a Service for organizations seeking hassle-free, expert-managed solutions.
Dedicated DevOps Engineers for businesses that need focused, integrated support.
Expertise across leading cloud platforms (AWS, Azure, GCP) and DevOps tools like Kubernetes, Terraform, Jenkins, and Prometheus.
Proven experience delivering successful solutions for global and multi-cloud environments.

Question 29

How do I get started?

Accepted Answer

Whether you’re looking for a fully managed service or a dedicated engineer to join your team, contact us today. Schedule a call or send us a message, and let’s discuss how RELA-TECH can support your business goals.

Question 30

How can software testing help my business?

Accepted Answer

QA services are essential for building a strong reputation and meeting customer expectations. With a dedicated QA team, you can consistently deliver high-quality products, fostering customer loyalty and staying competitive in the market. Our QA team collaborates with you from the start, ensuring the final product meets your standards. We focus on creating software that is both visually appealing and free from defects, which is vital for customer satisfaction.

Question 31

When should I start engaging a QA Engineer?

Accepted Answer

Engaging a QA Engineer early, ideally when your MVP is nearly ready, is highly cost-effective. Early QA involvement helps catch and resolve issues before release, saving you time and resources. Addressing defects before users interact with your product helps build trust and customer loyalty.

Question 32

How do you provide software testing services?

Accepted Answer

At RELA-TECH, we integrate QA into every phase of development to ensure a high-quality final product. With over a decade of experience, our skilled QA experts thoroughly analyze your systems, create a tailored testing plan, and work proactively to prevent issues. Our approach allows us to stay within budget and timelines, delivering a product that meets your expectations and is free from critical defects.

Question 33

Can RELA-TECH work with our in-house development team?

Accepted Answer

Yes, we work seamlessly with in-house teams, providing support wherever you need it, from project planning to final release. Our team communicates closely with your developers to ensure QA processes align with development timelines and project goals.

Question 34

Can you scale your QA team if our project grows or requirements change?

Accepted Answer

Yes, we can scale our team to match your evolving project needs. Whether you need more testers for a large release or to support additional test environments, our team is adaptable and ready to meet increasing demands.

Question 35

How does the custom software development process work?

Accepted Answer

Our development process typically includes discovery and requirements gathering, design, development, testing, and deployment. We work closely with you at each stage, incorporating your feedback to ensure the final product aligns with your business objectives. We also provide ongoing support and maintenance after the software is launched.

Question 36

How long does it take to develop custom software?

Accepted Answer

The timeline for custom software development varies based on the complexity, features, and scope of the project. Small projects may take a few weeks to a few months, while larger, more complex projects can take several months or longer. We provide a timeline estimate during the initial project discussions.

Question 37

Can custom software integrate with our existing systems?

Accepted Answer

Yes, custom software can be designed to integrate seamlessly with your existing systems, databases, and third-party tools. We ensure smooth interoperability to support your current infrastructure and improve workflow efficiency.

Question 38

What technologies do you use for custom software development?

Accepted Answer

We use a wide range of technologies based on the project’s requirements. Our team is skilled in various front-end and back-end frameworks, databases, DevOps tools, and cloud platforms. We choose the best tools for your project to ensure a high-quality, scalable solution.

Question 39

Will the software be scalable as our business grows?

Accepted Answer

Absolutely. We design custom software with scalability in mind, enabling you to add new features, increase capacity, and integrate additional systems as your business expands.

Question 40

How much does custom software development cost?

Accepted Answer

The cost of custom software development depends on the project's complexity, the technology stack, and the time required to complete it. We provide a detailed quote after assessing your requirements and project scope during the initial consultation.

Question 41

What kind of support do you offer after the software is launched?

Accepted Answer

We offer comprehensive post-launch support, including maintenance, updates, bug fixes, and performance optimization. Our support ensures your software continues to function smoothly and stays up-to-date with any required improvements.

Question 42

What role will we play in the development process?

Accepted Answer

Your input is crucial to the success of the project. We involve you in each stage of the process, from initial planning to final testing. You’ll have regular opportunities to review progress, provide feedback, and request changes to ensure the software meets your expectations.

Question 43

Do you offer training on how to use the custom software?

Accepted Answer

Yes, we provide training sessions to help your team get familiar with the software. We can also create user guides and documentation for future reference, ensuring a smooth onboarding experience.

Question 44

What development methodologies do you use?

Accepted Answer

We primarily use Agile methodologies, which involve iterative development, frequent releases, and regular feedback cycles. This approach allows us to be flexible, incorporate your feedback, and deliver a high-quality product within a shorter time frame.

Question 45

Will we own the source code for the custom software?

Accepted Answer

Yes, after project completion, you will have full ownership of the software, including the source code. This gives you complete control over future modifications and adaptations.

Question 46

How do you ensure quality and minimize bugs in the final product?

Accepted Answer

We perform thorough testing at each stage of development, including functional, performance, and user acceptance testing. Our QA team ensures the software meets high standards of quality and reliability before it’s deployed.

Question 47

Can you work with our in-house IT team on the project?

Accepted Answer

Absolutely. We can collaborate closely with your in-house team, sharing responsibilities as needed to leverage the expertise and strengths of both teams for a successful project.

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4625 W Lawrence Ave, Chicago, Illinois 60630. EIN 33-4085431

Arlis Complex - Square 21, Kavaja Street, Tirana, Albania

info@rela-tech.com

sales@rela-tech.com

+355692224089

+1 (815) 575-3906